![]() Compromising service just isn’t worth it,” said Satish Natarajan, DispatchTrack co-founder and CEO. That’s why it’s never been more important for businesses to deliver an excellent customer experience and preserve customer loyalty. “The current economy is definitely having an impact on businesses and creating a wide range of supply chain challenges. In the coming year, over half of supply chain organizations plan to accelerate technology adoption (57%) as well as hire more drivers and increase delivery capacity (55%). Despite current challenges and feelings of uncertainty around future business, the majority of supply chain leaders are optimistic about the future with 61% reporting a positive business outlook for 2023. This likely explains why 4 in 10 businesses plan to increase fees to keep up with inflation and 1 in 10 are limiting warehouse space due to rising interest rates. 6 in 10 expect operating costs to be 10% to 20% higher this year than in past years. The data also signaled that supply chain leaders expect ongoing increases in operating costs. Inventory supply remains a concern among supply chain organizations with 1 in 3 still grappling with inventory shortages while 1 in 4 are contending with oversupply. Nearly half of respondents also expressed fear over losing business due to the economy. And those issues are expected to continue over the next six months. ![]() Contrary to reports that the supply chain crisis is easing, the study uncovered the vast majority of supply chain professionals (72%) are still experiencing significant challenges across the organization with fuel costs topping the list of obstacles followed by inflation and various delays outside their control. ![]() ![]() The research is based on a survey of over 100 logistics professionals completed last month. DispatchTrack’s Supply Chain Perspective Report Reveals Logistics Leaders Grappling With Increasing Operating Expenses, Fuel Costs, and Inventory Supplyĭespite supply chain challenges, vast majority are accelerating investments in technology to boost cost efficienciesĭispatchTrack, the global leader in last mile delivery solutions, introduced the Supply Chain Perspective report, which explores new and existing supply chain challenges organizations are facing today and how supply chain leaders are thinking about the year ahead. ![]()
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